Returns & Exchanges
At Billy J, we want you to love your new outfit, so if something isn't quite right, we offer easy returns for store credit on full-priced items within 30 days of delivery. Please ensure all items are in their original condition with tags attached to be eligible for a return.
Check Eligibility
Ensure your items are unworn, unwashed, and have all original tags attached, and confirm they were purchased at full price within the last 30 days.
Submit Online Request
Log into our returns portal using your order number and email address to select the items you wish to return and receive your return authorization.
Pack and Post
Securely package your items and use the provided shipping label or your preferred carrier to send the parcel back to our warehouse facility.
Receive Store Credit
Once our team inspects and processes your return, you will receive a store credit via email to use on your next Billy J fashion find.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing